Terms & Conditions

1. Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.  A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of its commercial or independent professional activity.

2. Contractual partner, conclusion of contract

The purchase contract is concluded with ECO INNER LIVING GmbH. The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can initially add our products to the shopping cart without obligation and correct your entries at any time before submitting your binding order by submitting them in the order process and explained correction aids. By clicking the order button you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after the order has been sent.

When the contract is concluded with us depends on the payment method you have selected:

Payment in advance  

We accept your order by sending a declaration of acceptance in a separate email within two days, in which we provide you with our bank details.

PayPal Express  

In the ordering process, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. After placing the order in the shop, we ask PayPal to initiate the payment transaction and thereby accept your offer.

PayPal Plus

As part of the PayPal Plus payment service, we offer various payment methods as PayPal services. After placing the order, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. This concludes the contract with us.

3. Contract language

The languages ​​available for the conclusion of the contract are German and English. We save the contract text and send you the order data and our terms and conditions by email. You can see the contract text in our customer login.

4. Terms of delivery

In addition to the specified product prices, shipping costs may apply. You can find out more about the possible shipping costs in the offers. We only deliver by shipping. Unfortunately, a self collection of the product is not possible.

5. Payment

The following payment methods are generally available in our shop:

Payment in advance  

If you choose the payment method prepayment, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

PayPal Express

In the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.

PayPal Plus  

As part of the PayPal Plus payment service, we offer various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm the use of your data by PayPal and the payment instruction to PayPal.

 If you have chosen PayPal as the payment method, you must be registered there in order to pay the invoice amount, or you must first register and authenticate with your access data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment order. You'll get more information during the ordering process.  

If you have chosen the credit card payment method, you do not have to be registered with PayPal to be able to pay the invoice amount. The payment transaction will be carried out immediately after confirmation of the payment order and after your legitimation as a legitimate cardholder by your credit card company at the request of PayPal and your card will be charged. You'll get more information during the ordering process.  

If you have chosen the direct debit payment method, you do not have to be registered with PayPal to be able to pay the invoice amount. By confirming the payment instruction, you give PayPal a direct debit mandate. You will be informed by PayPal about the date of the account debit (so-called prenotification). Upon submission of the direct debit mandate immediately after confirmation of the payment order, PayPal asks its bank to initiate the payment transaction. The payment transaction is carried out and your account is debited. You'll get more information during the ordering process.

If you have chosen the invoice payment method, you do not have to be registered with PayPal to be able to pay the invoice amount. After a successful address and credit check and submission of the order, we assign our claim to PayPal. In this case, you can only pay to PayPal with a debt-relieving effect. For payment processing via PayPal - in addition to our terms and conditions - the terms and conditions and privacy policy of PayPal apply. Further information and PayPal's general terms and conditions for invoice purchase can be found here:

https://www.paypal.com/de/webapps/mpp/ua/pui-terms?locale.x=de_DE.

6. Title of property

The goods remain our property until full payment.

7. Transport damage

If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

8. Warranties and guarantees

Unless otherwise expressly agreed below, the statutory liability for defects applies.  The following applies to used goods: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.  The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health,

• in the event of willful or grossly negligent breach of duty as well as malice,

• in the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner can regularly rely (cardinal obligations)

• as part of a guarantee promise, if agreed or

• as far as the scope of the product liability law is open.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

9. Liability

We are always liable without limitation for claims due to damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health,

• in the event of an intentional or grossly negligent breach of duty,

• in the case of a guarantee promise, if agreed, or

• as far as the scope of the product liability law is open.

In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner can regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability shall be that which was foreseeable at the time the contract was concluded Limited damage, the occurrence of which must typically be expected. In addition, claims for damages are excluded.

10. Code of Conduct

We have submitted to the following codes of conduct:  Trusted Shops quality criteria http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_de.pdf

11. Dispute settlement  

The European Commission provides a platform for online dispute resolution, which you can find here https://ec.europa.eu/consumers/odr/.  

We are ready to participate in an extrajudicial arbitration procedure before a consumer arbitration board.

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